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FAQ'S

Check out our frequently asked questions. We are happy to help!

SHIPPING QUESTIONS

One Time Orders: One time orders are shipped on Monday and Tuesday via 1-3 day UPS shipping. Orders placed anytime Monday through Thursday are shipped out on the following Monday. Orders placed on Friday through Sunday are shipped on Monday.

Meal Subscriptions: All meal subscription orders go out every Monday via 1-3 day UPS shipping. You have Tuesday-Saturday to select your meals each week, if you do not select by Saturday at midnight prior to the upcoming Monday, you will receive our best selling meals.

Power Plate Meals ships nationwide! We ship via UPS 1-3 day ground.

Please note: meal subscriptions are not offered in all areas, only 1-3 day ground shipping locations.

We safely package all of your meals and ship through UPS 1-3 day ground shipping. Meals are cooked fresh and placed in the freezer the day before the meals are shipped. They are then placed in an insulated cardboard box and kept cold with dry ice and ice packs.

We can ship directly to your residence, whether that be a house, condo, apartment, etc. Meals can also be shipped to businesses and|or your place of work. We even ship directly to any hotel, which is perfect when you travel and want to have your meals delivered to your vacation location.

After we receive your order, you will be emailed an order confirmation, which proves that the order was placed and that we received it. You will also receive a UPS tracking number once your meals have been shipped.

All orders placed Monday through Thursday will be shipped the following Monday. All orders placed Friday through Sunday will be shipped the following Tuesday.

Once your order has been shipped, it will arrive to you within 1-3 days via UPS ground.

Meal subscription shipping schedule differs. All meal subscription orders are shipped every Monday.

If you have not received your box within 72 hours from the date it was shipped, please contact us at hungry2help@powerplatemeals.com

Online: We accept Visa, MasterCard, American Express, Discover credit cards, Google Pay, Apple Pay, & Shop Pay. We unfortunately do not accept cash, international credit cards, COD’s, checks, or money orders.

In Stores: We accept Visa, MasterCard, American Express, and Discover credit cards, as well as cash and ApplePay. Unfortunately we do not accept checks.

Meals will arrive frozen if shipped to ensure safe arrival of meals. If placed in freezer, meals are good for up to 4 months for best quality from the date listed on the front of the meal. If meals are placed in fridge to thaw, we suggest eating them within 4 days.

Meals picked up fresh in stores are good for 7 days in the fridge from the date on the front of the meal, which is the date it was cooked.

You can order meals as frequent as you would like. You can order on a one time, weekly, and monthly basis, whatever works best for you! Our menu does change every 2 weeks, so there is always something new to try!!! You can also sign up for our weekly meal subscriptios and get meals shipped to you every week!!

You can freeze and reheat your meals.

The best way to store your meals is either in a refrigerator or freezer.

Reheating instructions:

Remove lid.

Place container in microwave for 90 seconds to 2.5 minutes if food is thawed, or 4-5 minutes if food is frozen.

We recommend placing your frozen meal in the fridge the night prior to eating, then follow microwave instructions.

Minimum cook temperature should be at least 165 degrees Fahrenheit.

Let food cool prior to eating.

Caution hot steam after heating.

Yes, we have a 4 meal minimum purchase on regular shipping orders. If you shop in store or pre-order for in store pick up, there is no minimum required.

You can email us at hungry2help@powerplatemeals.com to get more information about your order status.

IN STORE QUESTIONS

We have 9 retails locations and are located in Fargo, Grand Forks, and Bismarck, ND, Sioux Falls, SD, & Eagan, Bloomington, and Lakeville, MN. Please see locations tab for more information.

Our menu changes bi-weekly every Monday!!!

There are NO memberships!!! Anyone and everyone is welcome to come in and purchase a healthy meal!

Yes, please reach out to us at wholesale@powerplatemeals.com

CONTACT US

Please send us an email at hungry2help@powerplatemeals.com and our Customer Care Team will be in touch within 24 business hours. Thank you!

Here at Power Plate Meals we take your personal information very seriously and under no circumstance will sell or share your contact information. Your payment will be processed through Shopify Pay, one of the leaders in security and compliance.